Difficult Conversations

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Publisher: Penguin

Released Date: 2010

ISBN: 9780143118442

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" 

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: 

? Decipher the underlying structure of every difficult conversation 
? Start a conversation without defensiveness 
? Listen for the meaning of what is not said 
? Stay balanced in the face of attacks and accusations 
? Move from emotion to productive problem solving

Author: Douglas Stone

Publisher: Penguin

Released Date: 2010

ISBN: 9780143118442

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