FREQUENTLY ASKED QUESTION - BOOKWORM HANOI
1. HOW DO I FIND A BOOK?
You can search your books in our search bar located at the top of every page of our website.
The best way to show ALL results is that you type the keywords of any tittles or full name of the authors and ENTER or click the SEARCH button at the end of our search bar.
You can also call or email us so we will look and tell you what we have in stock.
Phone: 0912 561 800 | 024 3715 3711
2. CAN I ORDER A BOOK THAT IS NOT IN YOUR STOCK?
If you wish to inquire about ordering books then email: email@example.com or phone (0912 561 800 | 0243 715 3711) and we'll let you know the possibilities and probabilities.
If you wish to purchase books that may become part of our stock at a future date just leave the title of the book and your contact details with us and we'll inform you if the title comes our way.
3. WHAT CONDITION ARE YOUR USED BOOKS IN?
Each book is individually rated by a Bookworm staff member. Below are condition ratings and guidelines:
New: A brand-new, unused, unread copy in perfect condition.
Like New: A copy in perfect condition but might be dust cover; pages are clean and are not marred by notes or folds of any kind.
Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged.
Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, words.
Acceptable: A readable copy. All pages are intact,. Pages can include considerable notes--in pen or highlighter
4. DO YOU ACCEPT BOOK DONATIONS?
Yes, we do receive book donations, if you give books to us for free then we always give a large percentage of the profits of sale to our preferred charitable organizations.
5. DO YOU HAVE A STORE FRONT?
Yes, Bookworm Hanoi physical store is located in a little lane at 44 Chau Long Street that leads into a shady courtyard where you can enjoy drinks, snacks and lunchtime meals.
Bookworm was established in 2001 as Hanoi’s exclusively English language bookshop and remains so today because we are Hanoi’s only English bookshop with both a physical and an online presence.
Visit Bookworm Hanoi at
Address: 44 Châu Long, Ba Đình, Hà Nội
6. WHAT IS YOUR OPENING HOURS?
We open every day from 9:00AM to 07:00PM
We also open in national holidays including Western New Year, Christmas, Vietnamese New Year, Independence days...
7. CAN I SELL MY BOOKS BACK TO BOOKWORM?
You can sell books at our shop, Bookworm Hanoi, number 44 Châu Long, Ba Đình district - we open every day from 9:00AM - 7:00PM.
If you have large quantities of books you can contact us by phone at 091 256 1800 or email us at firstname.lastname@example.org and, if convenient, we can visit you and give a quote on the books. We will transport bought books free of charge.
We buy used books at 1/3 price for which we sell them. We always offer fair market value for books we consider saleable.
8. HOW TO SIGN UP TO BECOME A MEMBER OF BOOKWORM ONLINE MEMBERSHIP?
Sign up by email to receive Bookworm's latest offers, info about events and other occasional happenings
Receive a special Bookworm Members Deal: Save 5% on every order
Free-shipping on orders over 500,000VND - within Hanoi city during official working hours and free-shipping on orders over 800,000 VND outside Hanoi
Sign up to receive our emails to be notified of current deals >> CLICK HERE TO SIGN UP
9. CAN I GET A DISCOUNT ON A LARGE ORDER?
If most of books in your order are Bookworm Deals, we might not offer additional discounts on larger orders as the price is already lower than usual.
However, please note that we do offer special 5% discount for Bookworm Online Membership and 10% for Family/Students/schools, as well FREE shipping for order over 500,000VND in Hanoi city and over 800,000VND throughout the country
For a large order on the Books that are not Bookworm Deals, please feel free to contact Trường at 091 256 1800 or email us at email@example.com for special offers
10. WHAT ARE YOUR SHIPPING RATES/DELIVERY TIMES?
Shipping rates and delivery times depends on your location and the shipping method that you selected while placing your order.
Shipping Rate Board:
|Delivery in Hanoi||25.000 vnđ|
|Delivery to Northern Provinces in Vietnam||35.000 vnđ|
|Delivery to Central & Southern Provinces in Vietnam||55.000 vnđ|
|Delivery in Hanoi (with orders over 500.000 vnđ)||Free|
|Delivery outside Hanoi (with orders over 800.000 vnđ)||Free|
|Same-day Delivery in Hanoi City (*)||50.000 vnđ|
(*) Same-day Delivery in Hanoi City only applicable for order(s) placed between 9:00AM to 5:00PM. Recipients' address are in urban city of Hanoi. Purchased item(s) will be delivered to the recipients' address within 3 hours since buyers complete the order process.
Delivery Times: Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our storeroom. We process and ship out most of our packages within 1 to 2 business days. Shipping is from central Hanoi.
Tracking your order: We will include a tracking numbers in the shipment confirmation email so you can access tracking information for any order placed through our website. Please contact Customer Service if your order is not delivered within the estimated delivery time.
11. DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact Bookworm to resolve any issues you may have with your order.
Address: 44 Châu Long, Ba Đình, Hà Nội
Hotline: 0912 561 800
12. BOOK RENTALS
At this time we do not have Book Rentals service.
We always suggest you selling your read books back to Bookworm. We buy used books at 1/3 price for which we sell them. We always offer fair market value for books we consider saleable.
13. DO YOU OFFER GIFT VOUCHER?
A physical Gift vouchers for any amount above 50,000VND are available for purchase at the shop.
We also offer gift voucher – an online version that we can email you, please print out a copy to give to the lucky recipient in person.
All gift vouchers are redeemable at any time on any item of Bookworm merchandise.